Check the email addresses setup to receive form submissions.
First look to see if you have this specific form setup to be sent to a specific email address. Follow the steps below to check this option:

1. Login to your website intranet.
2. Select "Form Wizard" from the Content and Design menu in your intranet.
3. Click on "My Website Forms" to view your list of forms.
4. Click on the Form Name for which you want to check the email settings.
5. Choose the "Edit Form Settings" option to view the form settings.
6. Scroll down and check the field "Email To" in the Advanced Form Settings section.

If there are one or more email addresses in this field, the form data will be emailed ONLY to those addresses listed in this field. Verify that these email addresses are valid email addresses and that you can receive email to those mailboxes. Multiple email addresses should be specified with commas. If you want to receive information submitted on this form to your default email addresses (see below), you can remove the information from this field.

Check your default form submission email addresses
Check to see which email addresses are setup to receive form submissions. Make sure the selected email addresses are valid email addresses and that you can receive email to those mailboxes. Follow these steps to check your default form submission email addresses:

1. Login to your website intranet.
2. Select "Form Wizard" from the Content and Design menu in your intranet.
3. Click on "Form Information Delivery Options" to view your default form delivery options.
4. Check the "Receive" box for the email addresses you want to receive form submission information.

Check Spam Filtering Options
If you have verified that the email addresses to which the form submissions should be sent are correct and you are still not receiving your form information, you may need to check your settings if you are running a spam filter program. Sometimes spam filtering can cause your messages to be rejected or sent to your junk mail folder. If you are using a challenge/response email system, this can definitely be a problem. You can setup your forms to be sent FROM a known email address (auto-notify@inetusa.com) which you can add to your "white list" or "safe list" which will help with spam filtering problems. To change this setting, follow the steps below:

1. Login to your website intranet.
2. Select "Form Wizard" from the Content and Design menu in your intranet.
3. Click on "Form Information Delivery Options" to view your default form delivery options.
4. Change the Auto-Notify Option to auto-notify@inetusa.com.
5. Make sure that auto-notify@inetusa.com is on your "white list" or "safe list"

If you are still having problems receiving your form information after checking all of these options, you should check with your email provider to find out if they are filtering your email at the mail server. If inetUSA is your email host or if you have other questions, please let us know and we will be happy to help you.